FAQ'S
HOW DO I ADD ON AN EXTENDED WARRANTY TO MY PRODUCT?
You may purchase an extended warranty for an additional $35 by adding it to your cart from the shop page. The extended warranty covers any defects with crystals or adhesive only, the extended warranty covers up to 365 days from the date of purchase.
HOW DO I CARE FOR CRYSTALLIZED GLASSWARE?
Product is NOT dishwasher safe. DO NOT soak your crystal product in water. Use a soft cloth and mild soapy water. Quickly dry with a soft cloth. Avoid hard contact (e.g. clinking against objects). Severe temperature, heavy soaps, and household chemicals can damage product.
HOW DO I PLACE AN ORDER ON LATOICO.COM?
Ordering on LATOICO.com is simple and secure. Once you have found the product you would like to pay for, next click on the “ADD TO CART” button to place it in your Shopping Bag. You will then be guided through the order process.
Your order will not be placed until the very end of the checkout procedure, after you have submitted your payment information.
CAN I SHIP MY ORDER TO AN INTERNATIONAL LOCATION?
Yes, currently LATOICO.com offers e-commerce shipping on orders to Canada, Asia, Australia, Africa, North America, South America, Antartica and Europe. If you have any questions concerning shipping, please send an email to shipping@tatianalatoi.com.
WILL I BE CHARGED SALES TAX ON MY LATOI.COM PURCHASE?
LATOICO. Company is required by law to charge state and local sales tax for orders shipped to locations where we conduct business. Therefore, all of LATOICO., online orders will include sales tax where such taxes are imposed by the destination state. Applicable sales tax will be added for deliveries within the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
IS ALL LATOICO. MERCHANDISE AVAILABLE FOR PURCHASE ONLINE?
LATOICO.com features a limited but vast collection of LATOICO. merchandise for online shopping. We continually add to our online merchandise offerings.
CAN I CANCEL OR MODIFY MY ORDER?
If you wish to cancel or modify your order, please send email to WWW.HELLO@LATOICO.COM within 24 hours upon payment confirmation.
IS IT SAFE TO ORDER ON LATOICO.COM?
Yes, it is safe to order on LATOICO.com. We use industry-quality encryption technologies when shifting and receiving customer data exchanged with our site server.
WILL MY LATOICO. PURCHASE ARRIVE GIFT WRAPPED?
All LATOICO.com purchases arrive in the signature LATOICO. Lavender or Unisex Craft Box, tied with a satin ribbon.
ARE PRICES ON LATOICO.COM SUBJECT TO CHANGE?
Prices on LATOICO.com are subject to change without notice. Please expect to be charged the price for the LATOICO. Company merchandise you buy as it listed on the day of purchase.
HOW CAN I MAKE RETURNS OR EXCHANGES?
LATOICO. Company does not make returns but do offer exchanges within 20 days of purchase; every item is custom-made 48 – 72 hours after the purchase is complete. So, please select your item surely. You may cancel or make changes to your LATOICO.com order within 24 hours after your purchase.
WHAT IF I NEED EXTRA ADVICE OR HELP ABOUT MY PURCHASE?
For support with your LATOICO.com purchase, you may request to speak with one of our LATOICO. Company specialists, please email HELLO@LATOICO.COM with your contact and questionable information. One of our LATOICO. specialists will contact you to answer any questions that you may have.
WHEN WILL MY ORDER ARRIVE AND WHAT DOES IT COST TO SHIP MY ORDER?
We offer standard shipping within the U.S. at a flat rate of $10.00. International orders are subject to a flat rate of $15.00.
Orders made within the U.S. will be delivered in 10-15 days. International orders will be delivered in 15-20 days. All of LATOICO. merchandise is handcrafted by confirmation of the order; unfortunately we cannot provide a quicker shipping process.
Delivery times are approximate. Saturdays, Sundays, and Holidays are not considered Business Days.
WHAT FORMS OF PAYMENT ARE AVAILABLE ON TATIANALATOI.COM?
We accept Visa, Mastercard, Discover, American Express, and Paypal, as our only forms of payment for all merchandise sold on LATOICO.com.